It's not you. It's us...

We're doing some important work on our systems to make sure we can keep offering you the best service.
This means if you're trying to log into Your Account to do things like check your balance, top up, or view your bill, you wont be able to for now. We're sorry about that.
You can do other things though...

  • If you want to check your balance or top up your airtime using your registered credit or debit card, just dial 789 from your Virgin Mobile phone or visit Your Account on your mobile by going to or text ACCOUNT to 80150 for a link.
  • If you've lost your phone, or it's been stolen, give us a call on 0345 6000 789*.
  • If you're already with us and want to buy a new phone, call our team on 0800 952 2038. We're open from 8am until midnight, and we've got some outstanding offers and savings to tell you about.
  • Having problems with your phone? Our online interactive guide shows you how to use your mobile. Get manual.
  • How do I? Where can I? What's my? Whatever your question, we've an answer for it right here. Check out our frequently asked questions.
  • We hope that all helps, and we'll have things up and running as soon as we can.

    The Virgin Media team

    *Please note standard charges apply, please check with your network operator for rates.