There are some terms and conditions associated with setting up your online or SMS bill:
1 Asking for online bills
a) To be able to see your statements online, you need to agree to these terms and conditions.
b) If you ask us to set up your bills online, you'll also continue to be bound by our general terms and conditions for using your Virgin Media service.
c) If there is any conflict between these online bill terms and conditions and our general terms and conditions these online terms and conditions apply.
2 How it works
a) Once you ask us to set up your bills online, you'll no longer receive a paper bill in the mail. You'll be able to switch back to paper bills or bills by text by clicking Bill options in Your Account..
b) You must have a valid email address and access to the web in order to be eligible for online bills.
c) If you ask us to set up online bills for you, we'll post your bill on our website every month for our services used by you in the month that has just passed and for any services used by you at any earlier time if they've not previously been charged for. We will, as a courtesy, send you an email to notify you when your latest bill has been posted online. However, we won't check that you've opened or read our email, and we aren't responsible for your failure to do so. It's your responsibility to check your bill online on a regular basis, and pay your bill when due (see our general terms and conditions for details).
3 Your personal information
a) You confirm that all personal information (including email address) we have for you is current and accurate. You must tell us immediately if there are any changes.
4 Protect yourself
a) We strongly recommend that you don't write down or tell anyone your Virgin Media password. It's your responsibility to protect your password, and we will disclose information about you or your account to anyone who logs in to our website using your phone number and password.
b) Always remember to log out of your account when you're finished using it. Doing this is especially important if you share a computer or use one in a public place, as it'll help to prevent others from accessing your personal information. Just hit the log out button at the top of your screen.
c) If at any time you think your account details might be known by someone else, you should immediately contact our team on 789 or 0845 6000 789.
d) When you sign up for bills online, we'll try to protect all information, including messages while in transit across the web by using encryption. However, if you use standard email to communicate with Virgin Media, the contents of the email won't be protected in any way and the information whilst in transit may not be confidential.
5 Responsible use
You won't access or attempt to access any other person's bill online for any purpose. We can cancel your online bill privileges immediately if you don't use the online bill services responsibly, and you'll reimburse us for any reasonable costs we incur for switching you back to paper billing, and for any costs that we have to pay to other people as a result of your irresponsible use.
6 Amending online bill terms and conditions
We can amend these online bill terms and conditions in the same ways and for the same reasons as we can amend our general terms and conditions. Please see our general terms and conditions for details.
7 Right to withdraw online bill services
a) We're providing this online bill service as a convenience to you. We can change or withdraw our online bill service for the same reasons as we can change or withdraw our services under our general terms and conditions.
b) We can also withdraw, suspend or interrupt our online bill services if:
(i) we're required to comply with an order, instruction or request of any government body, any emergency service organisation, or any other person or organisation with the appropriate authority; or
(ii) any service provider (such as our web host or internet service provider) whose services we require to be able to provide our online bill service withdraws or suspends its services to us.
c) If we withdraw our online bill service, we'll endeavour to send you an email in advance notifying you that this will happen, and we'll send you paper bills after the date of withdrawal of the online bill service.
d) If we suspend or interrupt our online bill services, we'll attempt to restore the services as quickly as possible, and will endeavour to provide you with your bill using an alternative method, if our services are suspended during the period when your most recent bill would otherwise have been posted on our website.
Your statements by text message
By choosing to receive your statements by text message you agree to a couple of changes to the Virgin Media general terms and conditions of service. These changes are set out below and will apply from the time you choose to receive text message billing, despite the fact that they may not appear in the versions of the general terms and conditions of service that are found elsewhere on this website. All other terms and conditions of the Virgin Media service remain unchanged.
Pay As You Go: Clauses 5(c) and 5(g) are deleted and replaced by the following:
5(c) 5(c) Where you Pay Monthly, we, or a third party on our behalf as we advise, will bill you on a monthly basis (although we may change this) by notifying you of the total amount of charges you owe us. We'll notify you by either sending you a text message, posting your bill online or by sending you a paper bill.
5(g) If you Pay Monthly an itemised version of your account showing the total amount of charges and details of any charges for use of our services in the previous month and for any services used at an earlier time if they've not previously been charged for will be available to you by logging in to our website or on request.
Pay Monthly: Clauses 5(e) and 5(f) are deleted and replaced by the following:
5(e) We, or a third party on our behalf as we advise, will bill you on a monthly basis (although we may change this) by notifying you of the total amount of charges you owe us. We'll notify you by either sending you a text message, posting your bill online or by sending you a paper bill.
5(f) An itemised version of your account showing the total amount of charges and details of any charges for use of our services outside of your monthly allowance or bundles allowance will be available to you by logging in to our website or on request.