Setting up your voicemail

Thanks to Virgin Mobile's voicemail service, you've got a 24-hour answer service - at your beck and call.

Set up your service

• Just dial 222 free and listen to the full message.
• Within 20 minutes, we'll send you a text message that says PERS. Or, if you've switched to Virgin Mobile and brought your own phone, you'll receive a blank text message instead.
• When you receive it, switch your phone off and back on again - now you're all set to go!

How do I know if I've got a voicemail message?

When a new message arrives, you'll see an envelope symbol on your screen. To listen to the message, simply press and hold down the '1' key.

How do I pick up my messages?

Depending on which phone you have, either:

Press and hold a button that has an envelope symbol or press and hold '1' on your phone. If you're still not sure which button to press, check out your Virgin Mobile Quickstart guide or phone manual.

If you Pay As You Go, you'll need to be in credit to pick up your voicemail, even though it's free to listen in the UK.

Personalise your greeting

Your voicemail already comes with a standard Virgin Mobile greeting, but it's a good idea to record one of your own - that lets people know they've dialled the right number.

Here's how:

• Call your voicemail.
• Choose option 2 from the first menu (change mailbox features) and follow the instructions from there.

How much does it cost?

• If you've got a Pay Monthly contract or are on our Flex or Daily Bonus Pay As You Go tariffs, it's free to pick up your messages anywhere in the UK.
• If you're on our Addict Pay As You Go tariff, picking up voicemail messages costs just 20p per call. And that's no matter how many voice messages you've got!
• You can pick messages up from a fixed line phone too.
• We'll store up to ten messages for three days.
• Get Voicemail Plus and you can store more - up to 30 messages for 3 weeks.
• Voicemail Plus comes free if you pay by Direct Debit. It's yours for a £5 one-off charge when you Pay As You Go.

Voicemail commands

Make your life easier. Master a few simple voicemail commands and have our service at your beck and call.

Press 1 to rewind the message a few seconds back.
Press 2 to pause during the message, press it again to resume.
Press 3 to fast forward a few seconds.
Press 4 to repeat the message.
Press 7 to delete the message.
Press 9 to save the message.
Press * to go back.
Press # to skip to the next message.

Using Voicemail Abroad

When you Pay As You Go...

Just access your voicemail as usual. In some countries the voicemail symbol won't appear, so if you're expecting a message then it's a good idea to keep checking.

When you Pay by Direct Debit or have a Pay Monthly Contract...

All you need to do is set up a voicemail PIN before you go. To do this, just call your voicemail as usual, then follow the instructions.

To listen to your messages while you're away, just call your voicemail. When you hear your personal greeting, interrupt it by pressing #, then enter your voicemail PIN, and that's it!

How much it costs to pick up your voicemail messages abroad

While voicemail is free in the UK, listening to your voicemail messages while you're abroad costs the standard call rate from the region you're in.

While you're away, if someone calls you and is diverted to voicemail, you'll be charged for the cost of routing the call to the country you're in and then back to the UK, even if they don't leave a message. To avoid extra charges set your voicemail to 'divert all calls' before you leave the UK. Remember to remove it when you get back.