The legal stuff

Online shopping
Read about the order process, our price and payment, our customer satisfaction guarantee, 24-month warranty, and governing law.

Our Services
Here's all the legal stuff about our services.

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Our insurance terms and conditions
Check what's covered and what's not. Plus, what we'll need you to do, should you need to make a claim.

Virgin Media on your mobile/VirginXtras terms and conditions
Get the lowdown on the terms and conditions surrounding our Virgin Media on your mobile service. You might also have known them as Bites or VirginXtras.

Security and privacy
Your details are important to us. See how we look after them safely and securely.

Complaints Code of Practice
Your guide to our Consumer Complaint Resolution Code of Practice.

Our regulatory body
Virgin Mobile is regulated by Ofcom, the Office of Communications. Find out how to contact them here.

Our registered office
Looking for our registered address? Find it here.

Our Promotions
Check the legal stuff for all our online promotions.