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It couldn't be easier.
After a Pay Monthly contract?
Pick your phone, then choose your tariff and we'll help you set up your Direct Debit online. Find out how to pay.
Or prefer to Pay As You Go?
Grab any phone you fancy and pay by credit or debit card online. You'll be able to start using our great value Pay As You Go tariff as soon as your phone arrives. Plus, if you make loads of calls to other UK networks, you can add an airtime bundle too.
When is it delivered.
How it's delivered.
What it costs.
Please note that for payments by card for products ordered on our website, the name on the card must match the owner of the phone account. If this isn't possible for you please visit one of our high street stores where we'll be very happy to help.
Our 14 day Customer Satisfaction Guarantee lets you exchange your joining pack or phone for a different one of the same value or get a full refund, less any airtime you’ve bought. We'll even send you prepaid packaging to post it back.
If you Pay As You Go you'll be charged for any airtime you have used according to our Pay As You Go tariff.
If you Pay Monthly you'll be charged for any airtime you have used. Calls and texts prior to return will be charged at 31p per minute and 13p per text.
If you bought it direct from us or through the web:
If you bought it from a shop:
This is an additional benefit that doesn't affect your statutory rights. Just check out our 14 day Customer Service Guarantee if you need clarification on anything.
If your new phone or mobile broadband device goes wrong in that period and it's covered by the warranty, we'll do all the legwork for you to get it fixed. If you do need a replacement phone or mobile broadband device, we may provide you with one that's 'as new'. If your phone or mobile broadband device isn't covered, we'll advise you on what to do. However, if your phone or mobile broadband device was not bought direct from Virgin Media, a different returns policy may apply. Please check direct with the store. Full terms and conditions are set out below.top
We're committed to providing you with great service.
So to help ensure you always receive the service you expect, Virgin Mobile has joined the CISAS scheme. This is an independent body set up to help resolve any problems with your service, if the need arises. For more information, you can visit www.cisas.org.uk
We value all our customers and all their feedback, whether it’s good or bad.
If any of our customers do have any complaints, we do our best to resolve them as soon as possible. All emails are acknowledged immediately, with a personal reply sent within 24 hours. Letters are answered within 4 days, but usually sooner.
We'll continue corresponding with our customers to keep them up to date with what’s happening, but this isn’t usually necessary - 95% of all our replies confirm that their problem’s been resolved!
Looking to buy Virgin Media goodies online? Fantastic, you might like to check out our online shopping terms and conditions if you need clarification on anything.