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Our tariff table
Here are our charges for use within the UK and abroad. Pay Monthly, BlackBerry® or Liberty SIM? These charges kick in when you use all of your airtime before the month's over or if you use airtime that's not included in your monthly package.
- Pay Monthly & Liberty SIM on or after 21 July 2010
- Pay Monthly & Liberty SIM between 28 June and 20 July 2010
- Pay Monthly & Liberty SIM before 28 June 2010
- Mobile Broadband
- Mobile Web
- Roaming Call Charges
Pay Monthly & Liberty SIM on or after 21 July 2010
For customers signing up to a new tariff on or after 21 July 2010. Not sure when you signed up? Check your e-bill. If you signed up on or after 21 July 2010 your bill will refer to your monthly package as PM_V if you are a contract or BlackBerry® customer or PM_VM if youre a Liberty SIM customer.
UK call costs These are our costs for UK calls. There is no difference between off-peak or peak times, call rates always remain the same. Virgin Mobile will not charge for the freephone numbers of charities and helplines listed on our website. After any minimum call charge that applies our calls are billed per second and our charges are rounded up to the nearest penny. |
|
Calls to landlines 1, Virgin Mobiles,2 Other network mobiles 2, WAP, Freephone and Groupcall |
30p per minute |
| Text to all UK network mobiles2 2 | 12p per text |
| Minimum call charge | A one minute minimum call duration applies |
Other call costs |
|
Voicemail retrieval |
12p per minute (a one minute minimum call duration applies) |
| Picture messages to all UK2 networks | 30p per message |
| Personal numbers (from 40p to £1.50 per min) | Call our team |
| Pre-recorded information (789 from a Virgin Mobile phone) |
Free |
| Our team via 789 | 10p per call |
| Directory enquiries4on 118 918 | 75p per minute |
| National toll rate numbers (0845)6 | 40p per minute |
| Local toll rate numbers (0845)5 | 40p per minute |
| Premium rate calls6 (from 50p to £2.50 per min) | Call our team |
| Calls to satellite phones | £6.00 per minute |
| Calls to the charities and helplines listed on our website | Free |
| Calls to 0500 and 0800 free phone | No more than 15p per minute |
| Traffic (also via 1740) | 35p per minute |
| Video calls to Virgin Mobiles | 30p per minute |
| Video calls to other network mobiles | 50p per minute |
| Handset unlocking fee | £15 |
| SIM replacement charge | £5 |
| Refundable deposit (if required) | £50 |
| Paper billing charge (if applicable) | £1.25 per month |
Calling abroad from the UK* |
|
The Republic of Ireland7 |
60p per minute |
| USA & Canada, Australia & New Zealand7 | 90p per minute |
| Europe, China, Hong Kong, Japan, Malaysia, Singapore, South Korea & Taiwan7 | 90p per minute |
| Rest of the world7 | 1.50p per minute |
| International text messages (free to receive)8 | 20p per text |
| International premium rate calls | £6 per minute |
| Minimum call charge | A one minute minimum call duration applies |
* Includes calls to foreign landlines and mobile phones. Our calls are billed per second and our charges are rounded to the nearest penny. A minimum call charge of one minute applies if you're on our Addict Pay As You Go tariff or Simply 8p tariff, 15p if you're on our Daily Bonus or Original Pay As You Go tariffs or 10p if you pay by Direct Debit or have a Pay Monthly contract |
Need the dialling code for a country?
View a list of countries you can text.
topPay Monthly & Liberty SIM between 28 June and 20 July 2010
For customers signing up to a new tariff between 28 June and 20 July 2010. Not sure when you signed up? Check your e-bill. If your bill refers to your monthly package as 'PM_V' if you are a contract or BlackBerry® customer or 'PM_VM' if youre a Liberty SIM customer you pricing can be found here. If your bill refers to your monthly package as 'Virgin' if you are a contract customer or 'V' if you're a BlackBerry® or Liberty SIM customer' your pricing can be found here. If you have any problems please give us a call to check which charges apply.
Pay Monthly & Liberty SIM before 28 June 2010
For customers signing up to a new tariff before 28 June 2010. Not sure when you signed up? Check your e-bill. If you signed up before 28 June 2010 your bill will refer to your monthly package as 'Virgin' if you are a contract customer or 'V' if youre a BlackBerry® or Liberty SIM customer'.
UK call costs These are our costs for UK calls. There is no difference between off-peak or peak times, call rates always remain the same. Virgin Mobile will not charge for the freephone numbers of charities and helplines listed on our website. |
|
Calls to landlines 1, Virgin Mobiles,2 WAP, Freephone and Groupcall |
20p per minute |
| Calls to other network mobiles 2 | 35p per minute |
| Text to other Virgin Mobiles2 | 3p per message |
| Text to other network mobiles2 | 12p per text |
| Minimum call charge | A one minute minimum duration applies |
Other call costs |
|
| Voicemail retrieval | Free |
| Picture messages to all UK2 networks | 30p per message |
| Personal numbers | (from 35p to £1.50 per min.) Call our team |
| Pre-recorded information (789 from a Virgin Mobile phone) |
Free |
| Our team via 789 | 10p per call |
| Directory enquiries3on 118 918 | 75p per minute |
| National toll rate numbers (0870/ 0871/ 0844)4,6 | 40p per minute |
| Local toll rate numbers (0845)6 | 40p per minute |
| Premium rate calls5,6 | From 50p to £2.50 per min - Call our team |
| Calls to satellite phones | £6.00 per minute |
| Calls to the charities and helplines listed on our website | Free |
| Calls to 0500 and 0800 free phone | No more than 15p per minute |
| Traffic (also via 1740) | 35p per minute |
| Video calls to Virgin Mobiles | 30p per minute |
| Video calls to other network mobiles | 50p per minute |
| Handset unlocking fee | £15 |
| SIM replacement charge | £5 |
| Refundable deposit (if required) | £50 |
| Paper billing charge | £1.25 per month |
Calling abroad from the UK* |
|
The Republic of Ireland7 |
15p per minute |
| USA & Canada, Australia & New Zealand7 | 20p per minute |
| Europe, China, Hong Kong, Japan, Malaysia, Singapore, South Korea & Taiwan7 | 40p per minute |
| Rest of the world7 | 80p per minute |
| International text messages (free to receive)8 | 20p per text |
| International premium rate calls | £6 per minute |
| Calling a satelite phone | £6 per minute |
* Includes calls to foreign landlines and mobile phones. Our calls are billed per second and our charges are rounded to the nearest penny. A minimum call charge of one minute applies if you're on our Addict Pay As You Go tariff or Simply 8p tariff, 15p if you're on our Daily Bonus or Original Pay As You Go tariffs or 10p if you pay by Direct Debit or have a Pay Monthly contract |
Need the dialling code for a country?
View a list of countries you can text.
topMobile Broadband
Here's how much it costs to use Mobile Broadband in the UK and abroad. Don't forget you can send and receive texts, too. |
|
Costs within the UK |
|
| Cost per GB outside of the monthly inclusive allowance | £15 per GB |
| Text to UK mobiles and landlines | 10p per text |
| Text to overseas mobiles and landlines | 20p per text |
Costs outside the UK |
|
| Costs when abroad | £5 per MB From within the European Union: 1 hour travel pass £4 24 hour travel pass £6 |
| Text when abroad | 25p per text |
Mobile Web
| Web access on your mobile | 30p per day within the UK only on the days you access the Internet from your phone. A fair use policy of 25MB per day applies. Any use above this limit will be charged at £2 per MB |
| Downloads | Pricing available at point of sale. Example pricing is: Music tracks - £1.50 |
If your tariff includes unlimited data you can access the Internet as much as you like from your phone. A fair use policy of 1GB per month applies.
top
Roaming Call Charges
| Web access on your mobile | £5 per MB From within the European Union: 1 hour travel pass £4 24 hour travel pass £6 |
| Off on holiday? You can check out the call charges for making and receiving calls while you're abroad here. | |
- This refers to numbers beginning with 01,02 or 03 and landline calls to Guernsey, Jersey and the Isle of Man.
- Includes calls and texts to Guernsey, Jersey and the Isle of Man. Many phones can send texts up to three times as long as normal. They'll be delivered as separate messages, so you'll be charged for each. Call forwarding services (that's numbers beginning with for example, 07744 and 07755) are not included. Currently excludes calls to Lyca Mobile, Truphone, Mundio, HAY Systems, TG Support and Cable & Wireless
- 20p from every call goes to our youth charity partners Foyer and Kids Company.(Foyer Federation registered charity number 1040482. Kids company registered charity number 1068298). Calls to 118 918 cost just 75p per minute from your Virgin Mobile phone. Calls to Directory Enquiries are free for some disabled customers. Call 0121 623 6320 to see if you're eligible.
- Please be aware that the following 08 numbers are charged at different rates: 0871320, 0871321, 0871322, 0871325, 0871820, 0871821, 0871822 at 50p per call. These calls are not included in the monthly package for Pay Monthly or bundle customers.
- Premium rate calls in the UK may be billed per call, minute, second or combination thereof.
- For details about our commitment to giving clear information on premium rate, national rate and local rate calls see our code of practice, available online or by calling our team on 789 from your Virgin Mobile phone.
- To selected foreign networks only (see virginmobile.co.uk). Subject to coverage. Includes calls to landlines and mobile phones.
- Excludes premium rate text messages.
