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OUR TARIFF
Pay As You Go? If you're on our Original Addict tariff, Daily Bonus tariff, Original PAYG tariff, or Pay As You Go tariff by Direct Debit, here's how much things cost.
If you're on our Addict tariff or Simply 8p tariff here are our standard charges for use within the UK and abroad.
- UK Call Charges
- The Addict Tariff
- The Simply 8p Tariff
- Mobile Web
- Other Call Costs throughout the UK
- Calling abroad from the UK on the Addict Tariff*
- Roaming Call Charges
UK Call Charges
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These are our costs for UK calls. There is no difference between off-peak or peak-times, call rates always remain the same. Virgin Mobile will not charge for the free phone numbers of charities and helplines listed on our website. Our calls are billed per second and our charges are rounded up to the nearest penny.
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The Addict Tariff
If you connected onto the Addict tariff on or after 28 June 2010 your pricing is below. If you connected onto the Addict tariff prior to 28 June 2010, and have not migrated across to the new pricing and rewards, you can find out how much things cost here.
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| Calls to landlines1, Virgin Mobiles2 and any other UK mobile networks2 |
25p per minute |
| Text to other Virgin Mobiles 2 | 10p per text |
| Text to other UK network mobiles2 | 10p per text |
| Minimum call charge | 25p per minute |
| Freephone / Groupcall | 25p per minute |
| Voicemail | 25p per call |
| National toll rate numbers (0870,0871,0844)3,4 | 40p per minute |
| Local toll rate numbers (0845)4 | 40p per minute |
The Simply 8p Tariff
The Simply 8p tariff is only available to Virgin Media customers (with TV, broadband or home phone). If you are a Virgin Media customer and would like to know more about this tariff, please call us on 0845 650 4500. |
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| Calls to UK landlines1 and other Mobiles2 |
8p per minute |
| Text to any UK network2 | 8p per text |
| Voicemail | 8p per minute |
| Calls to other Virgin mobile phones | 50 free mins per month (Just 8p per minute after that) |
| International calls and texts | 16p per minute 16p per text |
| National toll rate numbers (0870,0871,0844)3,4 | 30p per minute |
| Local toll rate numbers (0845)4 | 30p per minute |
| Freephone (0800/0808) | 30p per minute |
| Calls to 070 numbers | Up to £2.50 per minute |
| Minimum call charge | A one minute minimum call duration applies |
Mobile Web
| Web access on your mobile | 30p per day within the UK - you only pay on the days that you access the Internet from your phone* Or £5 a month with our Mobile Internet Add-On. It gives you unlimited Mobile Internet, all day, every day. To add it, text Buy Data5 to 789789. To cancel text Cancel Data5 to 789789. There is a fair use policy of 1GB per month. |
| Downloads | Pricing available at point of sale. Example pricing is: Music tracks - £1.50
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*A fair use policy of 25MB per day applies. Any use above this limit will be charged at £2 per MB. |
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Other Call Costs throughout the UK
ON THE ADDICT AND SIMPLY 8P TARIFFS |
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| Picture messages to all UK1 networks | 30p per message |
| Video calls to Virgin Mobile phones | 30p per minute |
| Video calls to other UK1 networks | 50p per minute |
| Personal numbers | (from 35p to £1.50 per min.) Call our team |
| Pre-recorded information (789 from a Virgin Mobile phone) | Free |
| Our team via 789 | 10p per call |
| Directory Enquiries on 118 9185 | 75p per minute |
| Other directory enquiry services | Call our team |
| Calls to the charities and helplines listed on our website | Free |
| Premium rate calls4,6 | From 50p to £2.25 per min - Call our team |
| Calls to satellite phones | £6.00 per minute |
| Book Virgin (book train tickets) | 20p per minute |
| Traffic (also via 1740) | 35p per minute |
| Handset unlocking fee | £15 |
| SIM replacement charge | £5 |
Our calls are billed per second and our charges are rounded up to the nearest penny. A one minute minimum call charge applies. Premium rate calls in the UK may be billed per call, minute, second or combination thereof. All prices include VAT where applicable. |
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Calling abroad from the UK on the Addict Tariff*
If you are on the Addict tariff here are our charges for calling abroad from the UK. For customers on the Simply 8p tariff, refer to the Simply 8p tariff table above for charges for calling abroad from the UK. |
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| The Republic of Ireland7 | 25p per minute |
| USA & Canada, Australia & New Zealand7 | 25p per minute |
| Europe, China, Hong Kong, Japan, Malaysia, Singapore, South Korea & Taiwan7 | 40p per minute |
| Rest of the world7 | 80p per minute |
| International text messages (free to receive)8 | 20p per text |
| International premium rate calls | £6 per minute |
| Calling a satelite phone | £6 per minute |
* Includes calls to foreign landlines and mobile phones. Our calls are billed per second and our charges are rounded to the nearest penny. A minimum call charge of one minute applies if you're on our Addict Pay As You Go tariff or Simply 8p tariff. |
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Need the dialling code for a country? View a list of countries you can text. |
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Roaming Call Charges
| Web access on your mobile | £5 per MB From within the European Union: 1 hour travel pass £4 24 hour travel pass £6 |
| Off on holiday? You can check out the call charges for making and receiving calls while you're abroad here. | |
- This refers to numbers beginning with 01,02 or 03 and landline calls to Guernsey, Jersey and Isle of Man.
- Includes calls and texts to Guernsey, Jersey and Isle of Man. Many phones can send texts up to three times as long as normal. Theyll be delivered as separate messages, so youll be charged for each. Call forwarding services (thats numbers beginning with 07744 and 07755) are not included.
Includes calls and texts to Guernsey, Jersey and the Isle of Man. Currently excludes calls to Lyca Mobile, Truphone, Mundio, HAY Systems, TG Support and Cable & Wireless - Please be aware that the following National toll rate numbers are charged at different rates: 0870180 & 0870182 at local toll rate. 0871320, 0871321, 0871322, 0871325, 0871326, 0871625 at 50p per call. These calls are not included in the monthly package for Pay Monthly or bundle customers.
- For details about our commitment to giving clear information on premium rate, national rate and local rate calls see our codes of practice, available online or by calling our team on 789 from your Virgin Mobile phone.
- Calls to Directory Enquiries are free for some customers with disabilities. Call 0121 623 6320 to see if you're eligible.
- Premium rate calls in the UK may be billed per call, minute, second or combination thereof.
- To selected foreign networks only (see virginmobile.co.uk). Subject to coverage. Includes calls to landlines and mobile phones.
- Excludes premium rate text messages.
