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Our tariff table

Want to know how much our calls cost?

Image of womanPay As You Go? Whether you're on our Daily Bonus tariff, our Pay As You Go tariff, or you Pay By Direct Debit, here are our standard charges for use within the UK and abroad.

Got a bundle?
If you use up all of your airtime before the month is over or if you use airtime that's not included in your bundle (like calls abroad) these charges kick in...

UK call charges

These are our costs for UK calls. There is no difference between off-peak or peak-times, call rates always remain the same. Virgin Mobile will not charge for the free phone numbers of charities and helplines listed on our website. Our calls are billed per second and our charges are rounded up to the nearest penny.

DAILY BONUS TARIFF

Calls to landlines1, Virgin Mobiles2
and any other UK mobile networks2

15p per minute

Minutes 6 - 10 each day ^ Free
Text to other Virgin Mobiles 2 5p per text
Text to other UK network mobiles2 10p per text
Texts 6 - 10 each day ^ Free
Minimum call charge 15p per call
Freephone / Groupcall 10p per minute

^ Only calls/texts to landlines, Virgin Mobiles and other UK mobile networks are free.

Pay As You Go Tariff

Calls to landlines1, Virgin Mobiles2
First 5 minutes of calls each day ^

20p per minute

Each minute after that ^ 5p per minute
Calls to other network mobiles 2 40p per minute
Text to other Virgin Mobiles 2 3p per text
Text to other UK network mobiles2 12p per text
Minimum call charge 15p per call
Freephone / Groupcall  10p per minute

^ Build up of minutes. Only calls to landlines, Virgin Mobiles, other mobiles and video calls count towards your daily build up of minutes. This means that after 5 minutes of calls each day you will get down to your 5p/minute rate on landline 1 and calls to Virgin Mobiles.

Pay by Direct Debit

Calls to landlines1, Virgin Mobiles2, WAP, Freephone and Groupcall
First 5 minutes of calls each day ^

15p per minute

Each minute after that ^ 5p per minute
Calls to other network mobiles 2 40p per minute
Text to other Virgin Mobiles 2 3p per text
Text to other UK network mobiles2 12p per text
Minimum call charge 10p per call

^ Build up of minutes. All calls count towards your daily build up of minutes except free calls, calls from abroad and flat rate calls e.g. a call to our team.  This means that after 5 minutes of calls each day you will get down to your 5p/minute rate on landline. Virgin Mobile, freephone, groupcall and WAP calls.

Mobile Web

Accessing the mobile web 30p per day*
Downloads

Pricing available at point of sale. Example pricing is:

Music tracks - £1.50
Videos - £1 - £1.50
Tones - £2.50 - £3.50
Pics/Animations - £2
Games - £1.50 - £5.00

*A fair use policy of 25MB per day applies. Any use above this limit will be charged at £2 per MB.

OTHER CALL COSTS THROUGHOUT THE UK

Voicemail retrieval (provided you've

got airtime left)

 

Free

Picture messages to all UK2

networks

30p per message
Personal numbers

(from 35p to £1.50 per minute.)

Call our team

Pre-recorded information

(789 from Virgin Mobile phone)

Free
Our team via 789 10p per call
Directory enquiries3 on 118 918 75p per minute
National toll rate numbers (0870, 0871, 0844)4,6 25p per minute
Local toll rate numbers (0845)6 25p per minute
Premium rate calls5,6 (from 50p to £2.50 per min)
Call our team
Call our team
Calls to satelilite phones £6.00 per minute
Calls to charities and helplines
listed on our website
Free
Calls to 0500 and 0800 free phone
listed on our website
No more than 15p per minute
Traffic (also via 1740) 35p per minute
Video calls to Virgin Mobiles 30p per minute
Video calls to other network mobiles 50p per minute
Handset unlocking fee £15
Refundable deposit (if required) £150
Paper billing charge (if applicable) £1 per month

INTERNATIONAL CALL COSTS FROM THE UK TO

The Republic of Ireland7 15p per minute
USA & Canada, Australia & New Zealand7 20p per minute
Europe, China, Hong Kong, Japan, Malaysia, Singapore, South Korea & Taiwan7 40p per minute
Rest of the world7 80p per minute
International text messages (free to receive)8 20p per text
International premium rate calls £6 per minute

 

  1. This refers to numbers beginning with 01,02 or 03 and landline calls to Guernsey, Jersey and the Isle of Man.
  2. Includes calls and texts to Guernsey, Jersey and the Isle of Man. Many phones can send texts up to three times as long as normal. They'll be delivered as separate messages, so you'll be charged for each. Call fowarding services (that's numbers beginning with 07744 and 07755) are not included.
  3. 20p from every call goes to our youth charity partners Foyer and Kids Company.(Foyer Federation registered charity number 1040482. Kids company registered charity number 1068298). Calls to 118 918 cost just 75p per minute from your Virgin Mobile phone. Calls to Directory Enquiries are free for some desabled customers. Call 0121 623 6320 to see if you're eligible.
  4. Please be aware that the following national toll rate numbers are charged at different rates: 0870180 & 0870182 at local toll rate. 0871320, 0871321, 0871322, 0871325, 0871525, 0871820, 0871321, 0871822 at 50p per call. These calls are not included in the monthly package for Pay Monthly or bundle customers.
  5. Premium rate calls in the UK may be billed per call, minute, second or combination thereof.
  6. For details about our commitment to giving clear information on premium rate, national rate and local rate numbers see our codes of practice, available online or by calling our team on 789 from your Virgin Mobile phone.
  7. To selected foreign networks only (see virginmobile.co.uk). Subject to coverage. Includes calls to landlines and mobile phones.
  8. Excludes premium rate text messages.

All prices include VAT where applicable.