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Available from high street retailers nationwide anywhere you see the green top up logo. They come as a printed till receipt and you can top up by phone or by text.
Either call 789 to top up by phone. Or text the unique voucher PIN to 789111 to top up by text.
Tired of traipsing down to the shops to top up your phone? Register your credit or debit card and you can top up - straight from your sofa - day or night.
To start using your credit or debit card with us just visit Your Account and click on 'Register your Credit/debit card'. Or call us on 789 from your Virgin Mobile phone to talk to our team.
There are four easy ways to top up with your card:
789 - call us free from your Virgin Mobile and top-up from £5.
Online - visit Your Account to top-up.
On your mobile - go to Your Account on your phone’s internet browser at m.virginecare.com and click Top Up, or just text ACCOUNT to 80150 for a direct link.
Text - send a message for free to 789 222 containing:
Sick of messing around with vouchers? Then grab yourself an E-top up card.
You can top up in loads more places. Plus, it's quicker, too.
You can use your E-top up card in:
In fact, you can use it anywhere you see the green top up logo.
How's this for convenient? Now cash isn't the only thing you can get from a cash machine. You can get airtime too!
Can anyone add airtime at an ATM?
Yes, if you have a bank card with:
You can top up at any cash machine that displays the green top up logo. What's more, we're adding new banks to the service all the time, so if your bank isn't on our list yet, keep your eyes peeled, it may be coming soon.
How do I top up at my ATM?
Just insert your card as usual, then select a service called 'Mobile Top Up'. Choose your network, the amount you want to top up with, and your mobile phone number. Then the airtime will be instantly credited to your phone!
If you’re on our Original Pay As You Go tariff, you can choose to pay by Direct Debit.
It's easy to set up
You can do it online or over the phone. All you need is your bank details handy. Setting up Direct Debit is subject to the UK credit check, which we can do online or over the phone. If you're accepted, you'll be registered and ready to go within 4 hours.
If you're on our Addict tariff, Simply 8p tariff or our Daily Bonus tariff, you won't be able to pay by Direct Debit. But you can top up in 4 other easy ways: by credit or debit card, E-top up, voucher or at lots of cash machines nationwide.
What are Virgin Mobile bundles?
Bundles are packages of minutes, texts and data that give you discounted airtime to any UK network.
You can use your bundle to:
Just to let you know, our airtime package doesn't include things like calls to premium rate lines or texts to shortcode text services. You can see our full list of call charges in our tariff table
There are no time of day restrictions and no daily limits. You're free to use them whenever you like.
How bundles work
To purchase a bundle, ensure you have enough credit on your phone, then simply text the code for the bundle of your choice to 789789.
Once you're set up, we'll automatically renew your bundle every month. Here's how it's done:
1. The cost of your bundle is taken from your airtime balance, so all you need to do is top up first
2. We'll text you three days before your bundle is due to be renewed, so you'll have plenty of time to get topped up
3. If you'd like to see how many minutes or messages you have left, you can check your balance by dialling 789, or texting BALANCE to 789789.
If you pay by Direct Debit, then you need to make sure that you're within your credit limit.
If you choose not to top up in time to renew your bundle, or cancel it, that's okay with us.
Bundles are really flexible
You can choose one bundle at a time. To change bundles, just text the code for the new bundle you'd like anytime throughout the month and the change will take effect at the end of the current bundle month. So all you need to do is give us at least 2 days notice, and we'll change or cancel your bundle for you.
Check out our bundles right here