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Coverage here, there
and everywhere


Virgin Mobile phones use the EE network. It is the UK's biggest so we cover you here, there and pretty much everywhere.

 

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Want to know about using your phone on the EE network

Most 'always on' smartphones are set up so that they don't allow 'data roaming', so you won't be able to send picture messages or browse the internet using EE's 2G signal in the UK. What to do: Change your settings to allow 'data roaming' while you're in the UK, but remember to change it back before you leave the UK so you don't incur high charges.

Just click the make of your phone and we'll tell you all you need to know.

  • Got an iPhone or iPad?

    If you've got an Apple iPhone or iPad, you might find that your Access Point Name (APN) setting isn't right. That means you won't be able to use Mobile Web when you're on the EE network, though making calls and sending texts will work just fine. We're working closely with Apple to find a way to fix this.

  • Got the latest software?

    To keep your phone up to date, just make sure you're always using the latest version of iTunes. To find out more, check the Apple website.

  • BlackBerry

    Every time your BlackBerry picks up an EE signal, you might see this message pop up:

    You are now roaming. Disable data?

    You'll have the choice to press Yes or No, and tick box, saying Don't ask me this again

    Here's what to do.

    Just press No and, if you'd rather not see that message every time you switch to the EE network, tick the box.

  • Using BlackBerry Messenger?

    To use BlackBerry Messenger (BBM) while you're using the EE signal, just make sure you've got Data Roaming switched on. You'll find out how to do this in your phone manual, online or in the box your phone came in.

  • Got a BlackBerry Bold 9000?

    If you'd like to use the EE signal on your BlackBerry Bold 9000, you'll need to check your software first. Some older versions of the software won't be able to pick up the EE signal, so you'll just need to download an update. Don't worry, it's simple.

    To do this, you'll need to install the BlackBerry Desktop Software on your computer, if you haven't already. Check out the BlackBerry website to find out more.
    1. In your BlackBerry Desktop Software, go to Help
    2. Click About Blackberry Desktop Software and then the Device Software tab
    3. Here's where you'll see the version information for your BlackBerry Device Software. If it shows software version v4.6.0.190 or earlier, you'll need to do update it

    Before you do that, you'll need at least 32MB of flash memory free, and at least 50% of your battery power on your phone. You'll also need to be online, with Windows® 2000 or later and Microsoft Internet Explorer® 6 or 7, a USB port and at least 40 minutes' power on your computer, if you're not plugged in.

    1. Connect your BlackBerry to your computer with the USB cable.
    2. On your computer, go to blackberry.com/updates
    3. Next, click Check for updates
    4. If the Application Loader tool isn't installed on your computer, you'll need to do that too. Here's how:
    a. You'll see a File Download Security Warning box just click Run
    b. Now click Run again in the Internet Explorer Security Warning box
    c. When you're asked to, restart your computer
    d. Once your computer's restarted, go back to blackberry.com/updates and click Check for updates again
    5. When the Device Connection box pops up, tap in the password for your BlackBerry and click OK
    6. Now just follow the instructions on the screen to update your BlackBerry Device Software

  • HTC

    We know that Android phones aren't automatically set to enable data roaming, so here's what might happen when you're using an EE signal, if you haven't switched data roaming on:
    1. You won't be able to send and receive picture messages or use Mobile Web
    2. You might see a message that says, You have lost data connectivity
    3. If you get a picture message or go to a website, you might get a warning message, like Generic network failure or Unknown error
    4. You might see the roaming icon (a triangle) whenever you're using an EE signal
    5. You might see a message saying Allow data roaming? You may incur significant charges! each time your phone picks up an EE signal
    6. When you pick up an EE signal, your phone might say, Allow data roaming?


    To stop this happening, you'll need to enable data roaming on your phone. Just remember to disable it if you leave the UK, to avoid extra charges.

    We know that some Android phones may loose signal all together when switching between the Virgin Mobile and EE signals. If this happens just turn it off and on again to get going again. We're working on getting this fixed for all Android phones

  • Got an HTC HD2, HTC HD Mini or HTC Touch 2?

    For all your applications to work, you'll need to make sure they have roaming enabled. Just remember to switch it off when you leave the UK, or you might end up paying some high charges.

  • Got an HTC Desire?

    To make sure you can send and receive messages using the EE signal, go to:

    Menu > Settings > Wireless & networks > Mobile networks (Set options for roaming, networks, APNs)

    Make sure the box labelled Connect to data services when roaming has been ticked in the Data roaming section.

  • LG

    We know that Android phones aren't automatically set to enable data roaming, so here's what might happen when you're using an EE signal, if you haven't switched data roaming on:
    1. You won't be able to send and receive picture messages or use Mobile Web
    2. You might see a message that says, You have lost data connectivity
    3. If you get a picture message or go to a website, you might get a warning message, like Generic network failure or Unknown error
    4. You might see the roaming icon (a triangle) whenever you're using an EE signal
    5. You might see a message saying Allow data roaming? You may incur significant charges! each time your phone picks up an EE signal
    6. When you pick up an EE signal, your phone might say, Allow data roaming?


    To stop this happening, you'll need to enable data roaming on your phone. Just remember to disable it if you leave the UK, to avoid extra charges.

    We know that some Android phones may loose signal all together when switching between the Virgin Mobile and EE signals. If this happens just turn it off and on again to get going again. We're working on getting this fixed for all Android phones

  • Got an LG GD880 or LG BL20?

    When you pick up an EE signal, you'll get a warning about data roaming charges if your phone tries to go online. Just hit OK you won't be charged any extra while you're in the UK.

  • Motorola

    There are no specific issues with Motorola phones and using the EE signal.

  • Got a Nokia 6700?

    Here's how to set up your phone to use the EE signal:
    Go to Menu > Messaging > Message settings > E-Mail messages > Allow mail reception

    Just select Always and then click OK and youre good to go.

  • Got any other Nokia phone?

    There are no specific issues with Nokia phones and using the EE signal.

  • Samsung

    We know that Android phones aren't automatically set to enable data roaming, so here's what might happen when you're using an EE signal, if you haven't switched data roaming on:
    1. You won't be able to send and receive picture messages or use Mobile Web
    2. You might see a message that says, You have lost data connectivity
    3. If you get a picture message or go to a website, you might get a warning message, like Generic network failure or Unknown error
    4. You might see the roaming icon (a triangle) whenever you're using an EE signal
    5. You might see a message saying Allow data roaming? You may incur significant charges! each time your phone picks up an EE signal
    6. When you pick up an EE signal, your phone might say, Allow data roaming?


    To stop this happening, you'll need to enable data roaming on your phone. Just remember to disable it if you leave the UK, to avoid extra charges.

    We know that some Android phones may loose signal all together when switching between the Virgin Mobile and EE signals. If this happens just turn it off and on again to get going again. We're working on getting this fixed for all Android phones

  • Got a Samsung D900e or Samsung GTS3100?

    When you download a picture message while you're using the EE signal, you'll see this message: Roaming incurs extra charges, do you want to continue?
    Just click OK and carry on. Your phone thinks you're using it abroad, but you won't be charged any extra while you're in the UK.

  • Got a Samsung Tocco Lite?

    To make sure you can send and receive messages while using the EE signal:

    Go to Menu > Settings > Application Settings > Messages > @Email > Receiving options > Auto Polling

    Just set this option to On. You'll see a message pop up, saying Frequent email checking can be costly especially when using a foreign network. Just press OK to continue and then Save.

  • Sony Ericsson

    We know that Android phones aren't automatically set to enable data roaming, so here's what might happen when you're using an EE signal, if you haven't switched data roaming on:
    1. You won't be able to send and receive picture messages or use Mobile Web
    2. You might see a message that says, You have lost data connectivity
    3. If you get a picture message or go to a website, you might get a warning message, like Generic network failure or Unknown error
    4. You might see the roaming icon (a triangle) whenever you're using an EE signal
    5. You might see a message saying Allow data roaming? You may incur significant charges! each time your phone picks up an EE signal
    6. When you pick up an EE signal, your phone might say, Allow data roaming?


    To stop this happening, you'll need to enable data roaming on your phone. Just remember to disable it if you leave the UK, to avoid extra charges.

    We know that some Android phones may loose signal all together when switching between the Virgin Mobile and EE signals. If this happens just turn it off and on again. We're working on getting this fixed for all Android phones

  • Other makes and models

    Our team is working hard to make switching to the EE network available on all the phones we sell or have sold in the past.
    Keep in mind though, it might not work perfectly if you didn't get your phone directly from Virgin Media. This is because your phone might not have the right settings to use Mobile Web, or send picture or text messages. But it's easy to fix. Have a look for your phone in our phone settings and we'll send you the right settings.