Just got your phone?

Welcome to Virgin Mobile

Now that you've unwrapped your shiny new phone, there are some simple ways to get more.

Follow these steps below.

SET UP YOUR ACCOUNT

See your calls, your balance, all online in Your Account. Plus, you can top up anytime, day or night.

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KEEP YOUR NUMBER

If you've got a thing about your number then why not keep it. We can arrange to transfer your number in just 24 hours.

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SORT YOUR VOICEMAIL

Find out how to set up your mailbox, set up a voicemail PIN and pick up your messages...

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SET YOUR SIM PIN

Having a SIM PIN means the only person who can use your phone, is you!

All Virgin Mobile phones come with a default SIM PIN of 7890 but we recommend you create your own as soon as you can. Your phone manual will tell you how.

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ENTERTAINMENT ON THE GO

Using the mobile web or listening to music on your phone couldn't be easier... or more fun.

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GOT QUESTIONS? FIND THE ANSWERS

How do I recycle my old phone?

Give your old phone to a new cause.Your old phone is extremely valuable to someone in a developing country. You can help reduce waste and recycle your phone by donating it.

How do I set up Picture Messaging?

Got a Picture Messaging phone? Well that’s all you need to get started. We'll help you get set up online.

Can I list my mobile phone number in The Phone Book?

We can add your number to the Directory Enquiries list, that way it will appear in The Phone Book. Just give our team a call on 789 from your Virgin Mobile phone.

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