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1. Check whether you're still under contract
Pay Monthly - This is normally no longer than 24 months. Had your phone less than a year? It might still be worth switching now because we offer some great value deals.
Pay As You Go - This is normally no longer than three months
2. Get your phone unlocked
Call your existing service provider and tell them you want to switch. You might need to give notice and pay an unlocking charge. If you have any problems trying to do this, just go through your operator's formal complaints procedure first. If you're still not happy, contact OFCOM on 0845 714 5000 or at ofcom.org.uk
3. Want to keep your number?
If you've got a bit attached to your phone number, then why not keep it? Just ask your current service provider for your Port Authorisation Code (PAC). This is a code that lets you transfer from one network to another. Once you have this give us a call and we'll transfer your number in one working day!
Plus, if you join us on Pay As You Go and switch your number from your current provider, we'll give you 100 free minutes for calls to any UK network in your first month.
Yes. A contract is normally no longer than 24 months, but you may be charged if you leave during that time. After that, you can leave for free.
Yes. Your number is yours to keep. And we can transfer it for free in one working day.
Yes. You can unlock most phones with a simple code from your provider.
Yes. You don't need to have a new phone every year. If you're happy with your current phone, just keep hold of it.
Think you can't afford a new phone if you're not on contract?
With Virgin Mobile, you can earn up to £100 off your next phone. For every £100 you spend on calls and messages, we'll give you £10 off a new phone.
If your switchover takes over 24 hours, you might be entitled to compensation. To find out more, just get in touch with our team.