Need to talk to us?

There are a few ways to get in touch

Visit a store

Want to stop by and see an expert in person? There are Virgin Media Stores on lots of high streets. Find your nearest one with our handy store locator.

Give us a call...

If you're a customer already call 789 from your Virgin Mobile phone or 0345 6000 789* from any other phone.

If you'd like to become a customer or if you need help choosing a phone or accessory just call 0800 064 3847. We're open from 8am until midnight.


We can do more

We can provide you with catalogues, guides and any other piece of literature in alternative formats such as large print - just call our team on 0345 6000 789*. We also subscribe to Typetalk.

Send us a letter...

It's not as quick, but if you'd prefer to send us a letter, you can write to us at:

Virgin Media
PO Box 333

*Please note standard charges apply, please check with your network operator for rates

got questions? Find the answers

Not happy about something?

We aim to give you the best customer service. If you feel we've fallen short, we'll work with you to put things right. Just click here to find out how.

Need help with our other Virgin Media services, like TV, broadband or home phone line?

Just visit  Virgin Media

I've lost my phone, what should I do?

If you're in the UK call us on 0345 6000 789* or if you're abroad call us on +44 7953 967 967 as soon as you can