Need to talk to us?

There are a few ways to get in touch

Visit a store

Want to stop by and see an expert in person? There are Virgin Media Stores on lots of high streets. Find your nearest one with our handy store locator.

SEND US AN EMAIL...

If you've got a question, query or comment please email us.

We'll look into the details and get back to you as quickly as we can.

Give us a call...

If you're a customer already call 789 from your Virgin Mobile phone, or 0845 6000 789 from a landline.

If you'd like to become a customer or if you need help choosing a phone or accessory just call 0845 650 4500.

Calls to 789 from your Virgin Mobile phone are absolutely free and if you'd like to speak to one of our team, that's free too!

We can do more

We can provide you with catalogues, guides and any other piece of literature in alternative formats such as large print - just call our team on 0845 6000 789. We also subscribe to Typetalk.

Send us a letter...

It's not as quick, but if you'd prefer to send us a letter, you can write to us at:

Virgin Media
PO Box 333
Swansea
SA7 9ZJ

got questions? Find the answers

Not happy about something?

We aim to give you the best customer service. If you feel we've fallen short, we'll work with you to put things right. Just click here to find out how.

Need help with our other Virgin Media services, like TV, broadband or home phone line?

Just visit  Virgin Media

I've lost my phone, what should I do?

If you're in the UK call us on 0845 6000789 or if you're abroad call us on +44 7953 967 967 as soon as you can