Time to switch

You could be up and running with Virgin Mobile in just two days! Heres how:

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Just follow these 3 easy steps:

1. CHECK WHETHER YOU'RE STILL UNDER CONTRACT

Pay As You Go - This is normally no longer than three months
Pay Monthly - This is normally no longer than 18 months. Had your phone less than a year? It might still be worth switching now.

2. GET YOUR PHONE 'UNLOCKED'

Call your existing service provider and tell them you want to switch. You might need to give notice and pay an unlocking charge. If you have any problems trying to do this, just go through your operator's formal complaints procedure first. If you're still not happy, contact OFCOM on 0845 714 5000 or at ofcom.org.uk

3. KEEP YOUR NUMBER?

If youve got a bit attached to your phone number, then why not keep it? Just ask your current service provider for your Port Authorisation Code (PAC). This is a code that lets you transfer from one network to another. Once you've got that, just call us on 0845 6000 789 from your mobile phone and we could transfer your old number to your new Virgin Mobile in just 2 working days!

DON'T BE PUT OFF BY THE MYTHS

Myth: You can't keep your number when you switch networks
Fact: Your number is yours to keep. And we can transfer it for free in as little as two working days.

Myth: You can't keep your current phone when you switch
Fact: You can unlock most phones with a simple code from your provider.

Myth: Once you've signed up with a network, you can't leave
Fact: You're free to leave at any time. A contract is normally no longer than 18 months, but you may be charged if you leave during that time. After that, you can leave for free

Myth: You have to have a new phone every year
Fact: You can keep your phone as long as you like. If you're happy with it, just keep hold of it and on Pay Monthly we'll reward you with cheaper monthly costs.

Myth: You can't afford a new phone if you're not on contract
Fact: You can earn up to £100 off your next phone. With Virgin Mobile, for every £100 you spend on calls and messages we'll give you £10 off a new phone