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Our tariff
Pay As You Go? Whether you're on our Daily Bonus tariff, our Pay As You Go tariff, or you Pay By Direct Debit, here are our standard charges for use within the UK and abroad.
Got a bundle?
If you use up all of your airtime before the month is over or if you use airtime that's not included in your bundle (like calls abroad) these charges kick in...
Our calls are billed per second and our charges are rounded up to the nearest penny. Virgin Mobile will not charge for calls to freephone numbers of charities and helplines listed on our website.
DAILY BONUS TARIFF
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Calls cost 15p a minute to any UK landline (that's numbers beginning 01 and 02) or mobile. Plus, you can get 5 free minutes of calls a day, when you make 5 minutes of calls to UK landlines, Virgin Mobiles and other mobiles. And you can get 5 free texts a day, when you send 5 messages to any mobile, or even a landline, in the UK. That's up to £35 free airtime a month! |
| Calls to landlines1, Virgin Mobiles2 and any other UK mobile networks2 |
15p per minute |
| Minutes 6 - 10 each day ^ | Free |
| WAP / Freephone / Groupcall | 10p per minute |
| Text to other Virgin Mobiles 2 | 5p per text |
| Text to other network mobiles2 | 10p per text |
| Texts 6 - 10 each day ^ | Free |
| Video calls to Virgin Mobiles | 30p per minute |
| Video calls to other network mobiles | 50p per minute |
| Calls to international call forwarding services (e.g. those beginning with 07744/07755) |
35p per minute |
| Minimum call charge | 15p per call |
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^ Only calls/texts to landlines, Virgin Mobiles and other UK mobile networks are free. |
Pay As You Go Tariff
| Calls to landlines 1 and Virgin Mobiles 2 First 5 minutes of calls each day* |
15p per minute |
| Each minute after that* | 5p per minute |
| Calls to other network mobiles 2 | 40p per minute |
| WAP / Freephone / Groupcall | 10p per minute |
| Text to other Virgin Mobiles 2 | 3p per text |
| Text to other network mobiles2 | 12p per text |
| Text to landlines | 10p per text |
| Video calls to Virgin Mobiles | 30p per minute |
| Video calls to other network mobiles | 50p per minute |
| Calls to international call forwarding services (e.g. those beginning with 07744/07755) |
40p per minute |
| Minimum call charge | 10p per call |
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* Build up of minutes. Only calls to landlines, Virgin Mobiles, other mobiles and video calls count towards your daily build up of minutes. This means that after 5 minutes of calls each day you will get down to your 5p/minute rate on landline* and calls to Virgin Mobiles. |
Pay Monthly and Pay by Direct Debit
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Calls to landlines 1 Virgin Mobiles 2 , WAP, Freephone and Groupcall |
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| Each minute after that | 5p per minute |
| Calls to other network mobiles 2 | 40p per minute |
| Text to other Virgin Mobiles 2 | 3p per text |
| Text to other network mobiles2 | 12p per text |
| Text to landlines | 10p per text |
| Video calls to Virgin Mobiles | 30p per minute |
| Video calls to other network mobiles | 50p per minute |
| Calls to international call forwarding services (e.g. those beginning with 07744/07755) |
40p per minute |
| Minimum call charge |
10p per call |
| Build up of minutes. All calls count towards your daily build up of minutes except free calls, calls from abroad and flat rate calls e.g a call to our team. This means that after 5 minutes of calls each day you will get down to your 5p/minute rate on landline, Virgin Mobile, freephone, groupcall and WAP calls. |
OTHER CALL COSTS THROUGHOUT THE UK
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Voicemail retrieval (provided you've got airtime left) |
Free |
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Picture messages to all UK2 networks |
30p per message |
| 3G or GPRS 3 | 0.5 per Kb |
| Personal numbers |
(from 35p to £1.50 per minute.) Call our team |
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Pre-recorded information (789 from Virgin Mobile phone) |
Free |
| Our team via 789 | 10p per call |
| Directory enquiries4 on 118 918 | 75p per minute |
| National toll rate numbers (0870, 0871, 0844)5,7 | 15p per minute |
| Local toll rate numbers (0845)7 | 10p per minute |
| Premium rate calls6,7 | (from 50p to £2.25 per min) Call our team |
| Calls to satelilite phones | £6.00 per minute |
| Calls to charities and helplines listed on our website |
Free |
| Traffic (also via 17 40) | 35p per minute |
| Unlock code for your handset | £15 |
VIRGIN MOBILE BITES
| 3G or GPRS Phone | Standard WAP Phone | |
|---|---|---|
| Viewing BITES |
Pay Monthly - Free Daily Bonus, Pay As You Go and Pay By Direct Debit - Free for 30 days. After that, it's a flat rate of 30p per day |
See above for WAP charges |
| WAP Chat |
Pay As You Go - 0.3p per kb Daily Bonus, Pay By Direct Debit and Pay Monthly - 0.2p per kb |
See above for WAP charges |
| Accessing other sites |
Pay As You Go - 0.5p per kb Daily Bonus, Pay By Direct Debit and Pay Monthly - 0.2p per kb |
See above for WAP charges |
| Downloading | Music tracks - £1.50 Video between £0.25 - £2.00 Tones between £1.50 - £3.50 Pics between £1.50 - £2.00 Games between £1.50 - £4.50 |
As per 3G plus cost of a WAP call |
| Sending and receiving other messages | Setting up text alerts - FREE Cancelling text alerts - FREE Receiving text alerts - 5p Sending a text message to BITES - 3p Sending a picture message to BITES - 30p |
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Getting BITES abroad is no problem. It costs the same as it does in the UK, plus the standard rate from the region you're in. |
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INTERNATIONAL CALL COSTS
| Using your phone from abroad | Check the costs of using your phone abroad |
| Calling abroad from the UK | See how much it costs to call abroad from the UK |
Getting Bites abroad is no problem. It costs the same as it does in the UK, plus the standard
rate from the region youre in. Dont forget WAP chat and downloads cost extra.
- This refers to numbers beginning with 01 or 02 and landline calls to Guernsey, Jersey and the Isle of Man.
- Includes calls and texts to Guernsey, Jersey and the Isle of Man. Many phones can send texts up to three times as long as normal. They'll be delivered as separate messages, so you'll be charged for each.
- To view sites other than Virgin Mobile Bites. Cost varies according to the amount of pictures and text on a page e.g. A WAP page which is mostly text, will cost about 0.5p. Pages with images will cost more
- 20p from every call goes to our youth charity partners Foyer and Kids Company. Calls to 118 918 cost just 75p per minute from your Virgin Mobile phone. Calls to Directory Enquiries are free for some customers with disablilities. Call 0121 623 6320 to see if you're eligible.
- Please be aware that the following national toll rate numbers are charged at different rates: 0870180 & 0870182 at local toll rate. 0871320, 0871321, 0871322, 0871325, 0871525, 0871625 at 50p per call. These calls are not included in the monthly package for Pay Monthly or bundle customers.
- Premium rate calls in the UK may be billed per call, minute, second or combination thereof.
- For details about our commitment to giving clear information on premium rate, national rate and local rate numbers see our codes of practice, available online or by calling our team on 789 from your Virgin Mobile phone.
- To selected foreign networks only (see virginmobile.co.uk). Subject to coverage. Includes calls to landlines and mobile phones.
- Excludes premium rate text messages.
- So however many times you use it in one day, it will only cost 30p. And if you dont use it, you dont pay. Downloads cost extra.
All prices include VAT where applicable.
